WhatsApp automation with a person who actually answers.
Live in a day on your own number. We ping you when a customer is waiting, warn you when messages fail, and never hold your money.
- Live in a day
- No credits held
- Monthly, no lock-in
- Leave with all your chats
Waani
alerts for your business
Customer waiting · 12 min
Priya asked: “Is the link for today’s session working?”
7:54 PM
Delivery alert
30% of messages failed in the last hour. Open Waani to see why.
8:02 PM
On it, thanks!
8:03 PM ✓✓
What we fixed
We read hundreds of reviews of WhatsApp tools. Then we fixed what people hate.
Public app-store and Trustpilot reviews of popular Indian WhatsApp platforms, 2024–2026. The same six complaints came up again and again.
“Once I paid, their attitude changed completely.”
A person who answers
A named account owner on WhatsApp and phone. The same person every time, with a written reply time.
“30 days just to start the setup.”
Live in a day
We connect your existing number with you. Keep using the WhatsApp Business app on your phone; we bring over your contacts and recent chats.
“No notifications, so clients waited hours for a reply.”
Never miss a waiting customer
When a customer has waited 10 minutes and nobody has replied, we message you on your own WhatsApp. No extra app to keep open.
“Order notifications stopped being delivered. Nobody told us.”
Know when something fails
An alert when a big share of your messages fail, and every message shows Meta’s reason when it does.
“They kept my unused credits and refused a refund.”
Your money stays yours
You pay WhatsApp’s charges to Meta on your own card, so we never hold a balance. Monthly billing, refunds to your card, support never costs extra.
“When we decided to leave, our login was disabled.”
Your number, your chats, your exit
Your WhatsApp account lives in your own Meta business. Export contacts and chats in one click, on every plan.
Quotes paraphrased from public reviews. We don’t name other companies.
The product
Built to catch problems before your customers do.
Inbox
2 waitingPriya
Is the link for today's session working?
Arjun
Can I pay in two parts?
Meera
Thanks, see you at 7!
A customer waits 10 minutes. Your phone buzzes.
The alert arrives on your normal WhatsApp, so it works even when the dashboard is closed. Each waiting message alerts you once.
Illustration of the Waani dashboard. Names are examples.
Switching from another tool
One working day. Here’s what it looks like.
We do the heavy lifting. You keep replying to customers the whole time.
- 10:00
Connect your number
We connect your WhatsApp number with you. On the WhatsApp Business app? Keep using it on your phone.
- 11:00
We move your setup
Templates, contacts, auto-replies and reminders come across. We connect your forms, sheets or webhooks.
- 16:00
You’re live, and we’re watching
Your first sends go out while we check delivery with you. From here on, we’re one WhatsApp message away.
A note from the founder
“I started Waani after watching businesses lose customers to tools that stopped answering once the invoice was paid. If something breaks, message me directly. I’ll pick up.”
The difference, line by line
| Topic | Typical WhatsApp tool | Waani |
|---|---|---|
| Support | Bot, email tickets, 1–3 day replies | A named person on WhatsApp and phone |
| Getting started | Days to weeks, video tutorials | Same day, set up with you |
| Customer waiting | App notification, if it works | A message on your own WhatsApp |
| When sends fail | You notice later, if at all | An alert, with Meta’s reason |
| Billing | Prepaid credits, annual plans, paid add-ons | Monthly; you pay Meta directly |
| Leaving | Support ticket; chats stay behind | One-click export; your account stays yours |
Run webinars or workshops?
Get the registrations you paid for into the room.
Reminders before the session, a replay for people who missed it, and offers that stop the moment someone buys.
Pricing
Two ways to work with us. Both monthly.
Do it yourself
For teams who like to build their own flows.
₹2,999 / month
- Broadcasts, templates, shared inbox, journeys
- API and webhooks included
- Waiting-customer and failure alerts
- A person on WhatsApp when you are stuck
Done for you
RecommendedWe set it up, run it, and answer when you need us.
₹4,999 / month + ₹15,000 setup
- Everything in Do it yourself
- We set up and run your flows
- A named account owner on WhatsApp
- Switch from your current tool in a day
Our promises, in writing
In our terms, not just on this page.
- Monthly billing. No minimum term, no annual lock-in.
- Refunds go back to your card, never as credit.
- Support is never an extra charge.
- A reminder 7 days before every renewal.
- Export your contacts and chats any time, on every plan.
- We never promise a green tick.
- We never ask for a review in exchange for help.
WhatsApp’s own message charges are billed to you by Meta at their rates. We add nothing on top.
Questions
Can I keep using the WhatsApp Business app on my phone?
Yes. With Meta’s coexistence, your number works on the app and on Waani at the same time, and we bring over your contacts and recent chats.
I’m on another WhatsApp tool. Do my templates come with me?
If your WhatsApp account is in your own Meta business, yes. We check this with you before anything moves.
Who pays the WhatsApp message charges?
You pay Meta directly, at Meta’s rates, on your own card. We never hold a balance for you.
Can you get me the green tick?
Only Meta decides that. We’ll help you prepare the application, but anyone who promises a green tick is guessing.
Message us. A person will reply.
Tell us what you use today and what’s not working. We’ll tell you honestly whether Waani is a better fit.